If you are not satisfied with your purchase from The Lefkoe Institute please call 415-456-7300 for a Return Material Authorization (RMA) request within 30 calendar days of the receipt of the product. If the item is returned in good condition, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to The Lefkoe Institute within 30 calendar days of the issuance of the RMA.
- NOTE: The Lefkoe Institute recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to The Lefkoe Institute or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.